There are certain sections of your schools' MIS that you will need to pay special attention to when operating Edusync Google as well as making sure that any changes to the server are observed.
Edusync Google will reflect the MIS so making sure it is up to date is always a good place to start
Make sure that all on roll dates are correct (including start and end dates for staff employment)
No leaving dates are entered against users that they shouldn't be (this will stop them coming across to Edusync)
Are all teachers and students attached as they should be to the relevant registration groups, year groups, classes, house groups etc for the provision of Google Groups and Classrooms by Edusync?
SIMS Server Updates
Has the SIMS server been migrated to a new machine? - if so contact Edusync on email@example.com to have the Edusync SIMS integration client re-installed and set up correctly.
If a seasonal SIMS update has recently been applied but you are not seeing information come over to your Edusync Google directory, you may find that SIMS.net does not open on the server machine. If this occurs, simply restart the machine to see the update applied correctly.
In the event of your school migrating their MIS from one provider to another, please contact us here at Wonde in this instance also so that we can assist in migrating the sync as seamlessly as possible.
If you believe that data might not be coming across from your MIS to Edusync for any reason, please contact our integrations team on firstname.lastname@example.org